Position: Sr. Coordinator- Disputes Department: Customer Service
Experience: 3+ Years
CTC Offered- 7 to 8 LPA
Job Description:
Main Objectives of this position:
• Deliver the highest levels of quality, be customer-oriented and create value for customers as well
as for our Shipping company.

Function and duties:
• Review, validate, and resolve revenue-related disputes in accordance with established policies, procedures, and business guidelines.
• Investigate revenue discrepancies and identify the root cause of disputes.
• Coordinate with relevant internal teams and stakeholders to obtain required information and resolve
revenue-related issues. Process, update, and finalize dispute cases accurately in FIS within the defined timelines.
• Ensure all dispute-related actions, resolutions, and supporting details are appropriately documented.
• Monitor assigned cases and follow up with relevant stakeholders to ensure timely closure.
• Adhere to standard operating procedures (SOPs), internal controls, and service-level agreements (SLAs).
• Implement recent process requirements, updates, and operational changes communicated by management.




Identify recurring issues and support process-improvement initiatives to enhance accuracy and operational efficiency.
• Maintain high standards of quality, accuracy, productivity, and compliance.
• Escalate complex or high-risk cases to the appropriate stakeholders in a timely manner.
• Support team requirements and contribute to the achievement of operational goals and
performance targets.
• Complete all mandatory functional HIP training within the prescribed timelines.

Qualifications and Technical Job Requirements:
• Excellent written and verbal communication skills.
• Empathy (It comes with no Cost!)
• Good Observational "Eye"
• Actively Listening (Always!)
• Asking the Right Questions.
• Patience Is Everything.
• Attention to detail (Analytical skill)
• Able to work well with others and follow guidelines.
• Negotiation skill
• Positive attitude
Note: Only immediate joiners with relevant experience in the Shipping or Freight Forwarding industry will be
preferred.

📌 Incident Coordinator (Shipping / Logistics / Freight Forwarding) (Chennai)
🏢 Renowned Shipping MNC
📍 Chennai