Senior Program Manager – COO’s Office

About the Role
We are looking for an exceptional Senior Program Manager to join the COO’s Office at GIVA . This is a high-impact role that sits at the center of the company’s Operations and Customer Experience agenda, partnering closely with the COO, Operations leadership, and cross-functional leaders to drive strategic initiatives, solve complex business challenges, and accelerate execution across the organization.
This role is ideal for someone who thrives in rapid-paced environments, enjoys solving ambiguous problems, and has a strong bias for action. The successful candidate will act as a force multiplier for the COO’s Office by driving critical programs from conception to execution, ensuring operational excellence, customer-centric decision-making, organizational alignment, and cost optimization.
This is not a coordination role—it is an ownership-driven leadership role that requires structured thinking, execution excellence, stakeholder influence, and the ability to independently drive outcomes.

What You'll Do
Strategic Programs & Business Transformation
Lead and execute high-impact strategic initiatives across Operations and Customer Experience.
Identify business improvement opportunities and translate them into actionable programs with measurable outcomes.
Structure ambiguous business problems and develop practical, scalable solutions.
Support strategic decision-making through analysis, business insights, and data-driven recommendations.
Drive initiatives that improve efficiency, customer satisfaction, business performance, and cost effectiveness.

Operations Excellence & Customer Experience
Partner with business leaders to identify operational bottlenecks and implement sustainable improvements.
Drive programs focused on enhancing customer experience across all touchpoints.
Establish mechanisms to monitor operational performance, customer feedback, and service quality.
Lead root-cause analysis of critical operational and customer issues and ensure effective resolution.




Champion customer-centric thinking across teams and processes.
Identify opportunities for cost optimization across operational processes while maintaining service quality and customer experience standards.

Program Management & Execution
Own end-to-end delivery of complex cross-functional projects from planning through execution and impact measurement.
Build detailed execution plans, define milestones, track progress, and proactively manage risks and dependencies.
Ensure accountability across stakeholders and drive timely closure of action items.
Maintain high execution velocity while ensuring quality and operational rigor.
Navigate ambiguity and adapt quickly to changing business priorities.
Drive cost-related initiatives, including productivity improvements, process efficiencies, and operational savings programs, with explicit tracking of business impact.

Leadership Partnership & Stakeholder Management
Work closely with the COO, Operations team, and senior leadership team on priority business initiatives.
Facilitate alignment across multiple teams and functions to drive organizational goals.
Influence decision-making through structured communication, business cases, and transparent recommendations.
Represent the COO’s Office in key discussions, reviews, and cross-functional forums when required.

Governance & Business Reviews
Drive review cadences, performance tracking, and follow-through on critical initiatives.
Create executive-level updates, decision frameworks, and leadership presentations.
Ensure visibility of risks, dependencies, opportunities, and cost-impact metrics across ongoing programs.

Role Characteristics
High ownership, high accountability, high impact role.




Operates at the intersection of strategy and execution.
Requires strong influence without formal authority.
Fast-paced environment with multiple concurrent priorities.
Significant exposure to senior leadership and key business decisions.
Opportunity to directly shape operational excellence, customer experience, and cost efficiency at scale.

What You'll Need
Must Have
2–5 years of experience in Program Management, Business Transformation, Strategy, Operations, Consulting, or related roles.
Demonstrated ability to lead complex cross-functional initiatives from inception to execution.
Strong structured problem-solving and analytical capabilities.
Excellent stakeholder management and executive communication skills.
Proven ability to work effectively with senior leadership teams.
Strong ownership mindset with exceptional execution discipline.
Ability to navigate ambiguity and drive clarity across stakeholders.
Data-driven approach to decision-making and business problem solving.

Strong Advantage
Experience in e-commerce, retail, consumer internet, marketplace, or high-growth organizations.
Prior experience in Operations Excellence, Customer Experience, Process Transformation, Cost Optimization, or Business Strategy roles.
Background in management consulting or transformation programs.
Experience driving large-scale operational improvement initiatives.
Familiarity with customer journey design, service operations, process optimization, and productivity improvement initiatives.

Why This Role Matters
Directly influence critical operational and customer experience outcomes for GIVA.
Work closely with the COO and leadership team on the company’s most important priorities.
Drive initiatives that have a measurable impact on business performance, customer satisfaction, and cost efficiency.
Gain exposure to strategic decisions and enterprise-wide transformation programs.
Opportunity to build significant leadership capability and create lasting organizational impact.

📌 Senior Program Manager (Bengaluru)
🏢 GIVA
📍 Bengaluru