Role & responsibilities

- Handle customer inquiries and after-sales support requests.
- Coordinate with internal teams for issue resolution and service delivery.
- Maintain regular follow-ups with customers to ensure satisfaction.
- Manage warranty/service-related documentation and records.
- Track customer complaints and ensure timely closure.
- Prepare service reports and update CRM systems
- Communicate with customers regarding product/service updates.
- Build and maintain long-term customer relationships.

Preferred candidate profile

- Graduate in any discipline (MBA in Marketing/Sales preferred).
- 15 years of experience in B2B sales, industrial sales, or field sales.
- Prior experience in industrial gases, manufacturing, or related industrial products is an added advantage.
- Solid communication, negotiation, and convincing skills.
- Ability to develop and maintain long-term customer relationships.
- Self-motivated, target-oriented, and able to work independently.
- Good understanding of local industrial market and customer segments.
- Basic knowledge of MS Office (Excel, Word, Outlook).

📌 After Sales Executive (Ahmedabad)
🏢 ATCO Atmospheric and Speciality Gases
📍 Ahmedabad