Job Description

ServiceNow Architect

Pune, Bangalore, Noida , Coimbatore, Chennai

9+Years

10 Open

Roles and Responsibilities

- Lead the architecture and design of engagements implementing ServiceNow and integrating applications by requirement gathering, problem resolution, and providing recommendations to customers

- Lead the development team to provide enhancements and customization in support of customer needs utilizing JavaScript, CSS, HTML, and other web-based scriptingtools and methodologies

- Work to the overall objectives agreed with the IT services managers

- Implement ITS Configuration Management policy and standards while working with application support to ensure that any integrations added into ServiceNow align with best practices for the platform

- Provide leadership and expert knowledge of ServiceNow application architecture to business and technology teams and facilitate the team-oriented development of the technology strategy, technology standards, roadmaps, and practices

- Manage clients, complex projects, drive business requirement gathering, managescope and client expectations
- Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platformapplications

- Perform upgrades and customizations of ServiceNow platform applications while adhering to source code, configuration management, release management and software development best practices

- Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications

- Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications

- Creating project and application architecture deliverables that are consistent witharchitecture principles, standards,



methodologies, and best practices

- Providing support / guidance to the development teams during the analysis, development, and testing processes

- Provide inputs to create Agile user stories based on business requirements
- Participate in E2E functionality assessment during Validation Testing phases (SIT, UAT)
- Experience with technical programming; capable of managing and overseeing global teams designing, programming and implementing various technical solutions Work with Level 1 support teams to deploy and maintain applications
- Responsible for proactive problem and risk management on the platform

- Guide team in troubleshooting issues found on ServiceNow platform, applications, and workflows

- Experience in designing, building, and maintaining ServiceNow integrations via RESTAPI

- Ability to develop and configure applications using ServiceNow, and JavaScript technology; Build Workflows and write automated scripts
- Develop, configure and implement changes in ServiceNow including, but not limitedto: core setup, workflow administration, reporting, data imports, customscripting, and third-party software integrations

- Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc

Skills and Qualifications

B

E/B TECH/M CA/MSc (preferably in Computer Science/IT)

CTC: Up to 32 LPA

Educational Qualifications

B

E / B TECH/M CA/M SC

Skills Required

ServiceNow Lead , ITSM/CSM/HRSD

Job Employment Type

Hybrid Permanent

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Web Development Professional (Bengaluru)
🏢 Web Digital Mantra IT Services
📍 Bengaluru