Responsibilities:

- Handle inbound and outbound customer interactions related to two-wheeler loan applications, loan account information, repayment schedules, EMI queries, foreclosure requests, and other service-related concerns while delivering a skilled customer experience.
- Guide customers through the complete loan servicing process by explaining eligibility criteria, required documentation, interest rates, repayment options, loan terms, insurance details, and company policies in a clear and accurate manner.
- Coordinate with sales teams, credit, operations, collections, dealerships, and branch staff to ensure timely loan processing, document verification, loan disbursement, account updates, and issue resolution.
- Maintain accurate customer records by updating loan information, service requests, complaints, payment details, and communication history in CRM systems while ensuring data accuracy and compliance with organizational standards.
- Resolve customer complaints related to loan accounts, payment discrepancies, documentation issues, EMI schedules,



and service delays by providing prompt resolutions and escalating complex cases to the appropriate teams when required.
- Educate customers about digital payment methods, online account access, auto-debit facilities, loan statements, foreclosure procedures, and value-added financial products to improve customer engagement and convenience.
- Ensure adherence to regulatory guidelines, internal policies, quality standards, and confidentiality requirements while handling customer information and financial documents with the highest level of integrity.
- Achieve individual and team performance metrics related to customer satisfaction, first-call resolution, response time, productivity, service quality, and operational efficiency while contributing to continuous process improvement initiatives.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Executive - Two Wheeler Loans (Salem)
🏢 Tata Capital
📍 Salem