Technical Support Engineer:

The Technical Support Engineer provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.

About the Role:

- Provide technical and procedural consistency within a team focused on troubleshooting and problem-solving client system performance and functionality concerns

- Assist in the reduction of the number of incidents as well as decreasing resolution times by providing high-level trouble shooting on technical issues

- Respond to client s basic system questions and how-to inquiries

- Analyze data to support global trade operations of clients

- Apply corrective solutions to meet client s supply chain needs

- Communicate with clients to provide excellent customer service at all times

- Work as part of an international team of software analysts

- Following standards and influencing continuous improvement of standards

- Assist with production of technical documentation for assigned tasks and projects

- Other duties as assigned

About You:

Essential Skills:

- Support experience with an emphasis on providing excellent service in a customer care role

- Superior analytical, problem solving and troubleshooting skills

- Exceptional attitude towards customer service

- Ability to work independently and in a team environment

- Excellent verbal and written communication skills

- Awareness of programming concepts and database usage

- Familiarity with Internet-based applications

- Capable of multi-tasking in a fast-paced environment

Technology Used:

- Web-based software platforms

- SQL (mandatory)

- Microsoft suite

Education/Certification(s):

- Bachelor s degree in Computer Engineering/Computer Science,



Information Technology or Math is mandatory.

- Relevant technical certifications preferred but not required.

- Experience Required : 1-3 years of relevant experience

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What s in it For You

- .

- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our versatile work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

- - Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Engineer (Secunderabad)
🏢 Thomson Reuters
📍 Secunderabad