Administrator (Tools & Automation)

Experience: Not Available to Not Available years

Location: Nagpur, India

Skills: Critical Incident Management, Change Management, Problem Management

Job Summary
The Administrator (Tools & Automation) will be responsible for managing and optimizing tools and automation processes to enhance operational efficiency and effectiveness across the organization.

Critical Incident Management
The role involves overseeing critical incidents, ensuring timely resolution, and implementing preventive measures to minimize future occurrences.

Key Responsibilities
• Manage critical incidents and ensure effective communication with stakeholders.
• Develop and implement automation strategies to streamline processes.
• Collaborate with cross-functional teams to identify areas for improvement.
• Monitor and report on the performance of tools and automation initiatives.

Critical Incident Management
• Lead the response to critical incidents, coordinating with relevant teams.




• Conduct root cause analysis and implement corrective actions.
• Maintain documentation related to incidents and resolutions.

Skill Requirements
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in tools and technologies related to automation.

Critical Incident Management
• Experience in managing critical incidents in a fast-paced environment.
• Ability to work under pressure and meet tight deadlines.

Other Requirements
• Relevant certifications in incident management or automation tools are a plus.
• Willingness to learn and adapt to recent technologies and processes.
• Strong attention to detail and commitment to quality.

Critical Incident Manager, Change, Problem Manager
The Administrator will also play a key role in change and problem management, ensuring that changes are implemented smoothly and that problems are resolved effectively.

📌 Administrator (Tools & Automation) (Nagpur)
🏢 HCL Technologies
📍 Nagpur