Operations Support Associate

Experience: Not Available to Not Available years

Location: Memphis, Tennessee

Skills: Microsoft Office, SAP, MS Field Service, MS CRM, Data Analytics

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through cutting-edge and sustainable solutions. If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark! The Operations Support Associate will be responsible for completing standard and non-routine business processes to support sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues. This role will also:
Able to perform non-routine tasks related customer issues and resolution
Ability to document tasks into process flows
Responsible for helping develop training material for customer processes and order entry
Strong collaboration with internal and external customers
May require in office service center support based on service center team needs
Exception reporting for customer orders when purchase orders are flagged for non-compliance
Resolves issues from 3rd party processer of customers orders of limited complexity
Assists branch in maintaining appropriate inventory, generates purchase orders
Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements
May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
Reviews autorenewals of contracts and supports contract additions identified by branch staff




Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system
May assist standard non-complex customer master data work flows
Responsibilities:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Create and maintain safe working environment and culture within the organization
Take care of internal and external customer needs and expectations
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment; usually works with direct supervision but can work independently
Task execution for area of responsibility up to levels defined in Xylem’s DOA policy
Travel Requirements:
< 5%
High Impact Behaviors:
• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
Education & Experience Requirements:
High school diploma or equivalent plus 2 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work
Skill Requirements:
Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
Able to executive tasks with high levels of autonomy; limited guidance required for complex tasks
Able to collaborate with other disciplines
Ability to understand concepts in execution, broader organizational impact, and robust organization skills
Understanding of general business concepts
Strong communication skills
Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Strong ERP fluency in relevant systems
Strong understanding of typical IT business tools; adapt at learning new programs quickly (e.g.



homegrown IT solutions but also new cutting-edge tools like Data Analytics)
Fluency in a Field Service and CRM application like (MS Field Service or MS CRM)
WHAT WE CAN OFFER YOU:
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:
Generous PTO package and paid holidays
Generous retirement savings plan
Customizable health, dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Tuition Reimbursement
Company Wellness Program
Employee Discount Program
The estimated pay range for this position is $24/hr. to $26/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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