Lead Administrator (Support &Operations;)

Experience: Not Available to Not Available years

Location: Noida, India

Skills: ITIL, SAP Security, GRC, root cause analysis, security compliance, customer satisfaction, data privacy, mentoring, training programs

Job Summary
The Senior Administrator in Support and Operations plays a critical role in providing advanced technical support within the Service Line Management and SAP Security & GRC domains. This position is pivotal in troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to enhance customer satisfaction and security compliance.

Key Responsibilities
1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts,



perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintenance of a comprehensive Knowledge base, act as a mentor to junior analysts, and deliver training programs for freshers, equipping them with essential skills to become productive.
4. To contribute to a positive customer experience and high CSAT scores by providing quick, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.
Skill Requirements
null
Other Requirements
null

📌 Lead Administrator (Support &Operations) (Noida)
🏢 HCL Technologies
📍 Noida