05 Aug
|
HCL Technologies
|
Noida
05 Aug
HCL Technologies
Noida
Tower Lead (Support & Operations)
Experience: Not Available to Not Available years
Location: Noida, India
Key Responsibilities
• To ensure generation of tower level EE & EN revenue
• To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
• To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
• To promote positive customer satisfaction and develop recent initiatives/ frameworks to improve the same
• To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives
Job Summary
To ensure timely resolution of escalations according to agreed-upon norms, deliver reports and services as outlined in the SOW, and effectively implement organizational initiatives.
📌 Tower Lead (Support & Operations) (Noida)
🏢 HCL Technologies
📍 Noida