Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Noida, India

Skills: CA7 scheduling, JCL, Batch operations, abend handling, DB2, MQ, IPL, CICS

Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback. Primary skill - Expertise of CA7 scheduling, JCL, Batch operations along with abend handling(restart, FC, cancel etc.,), DB2.
Secondary skill - Valuable knowledge of MQ, IPL and CICS.

Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5.



To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Primary skill - Expertise of CA7 scheduling, JCL, Batch operations along with abend handling(restart, FC, cancel etc.,), DB2.
Secondary skill - Good knowledge of MQ, IPL and CICS.

Skill Requirements
Primary skill - Expertise of CA7 scheduling, JCL, Batch operations along with abend handling(restart, FC, cancel etc.,), DB2.
Secondary skill - Good knowledge of MQ, IPL and CICS.

Other Requirements
Primary skill - Expertise of CA7 scheduling, JCL, Batch operations along with abend handling(restart, FC, cancel etc.,), DB2.
Secondary skill - Good knowledge of MQ, IPL and CICS.

📌 Administrator (Support & Operations) (Noida)
🏢 HCL Technologies
📍 Noida