Senior Engineer - Cisco TAC

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: Backbone TAC Services, Coding Standards, Software Development, Problem Resolution Techniques, Interpersonal Skills, ITIL Foundation, CMMI Certification

Job Summary
The Senior Engineer in Support & Operations plays a critical role in ensuring the seamless functionality of Backbone TAC Services. This position emphasizes the importance of maintaining high-quality code while providing exceptional client support and technical guidance. The role entails troubleshooting, enhancing existing features, and delivering solutions to meet both client and business needs effectively.

Key Responsibilities
1. Maintain Existing Backbone Tac Services Features By Troubleshooting Bugs, Addressing Ad-Hoc Requests, And Executing Enhancements Based On Client And Technical Team Requirements.
2. Provide Client Support By Monitoring Requirements, Presenting Data, Resolving Tickets,



And Managing Day-To-Day Support Activities To Ensure Timely Delivery Of Assigned Tasks Aligned With Quality Standards.
3. Create And Enhance Documentation Related To Cmmi And Client Specifications, Ensuring Compliance With Best Practices And Standards.
4. Offer Technical Guidance And Mentorship To Junior Developers, Fostering A Collaborative Environment To Improve Skill Sets And Project Outcomes.

Skill Requirements
1. Robust Understanding Of Backbone Tac Services And Its Applications.
2. Familiarity With Coding Standards And Best Practices In Software Development.
3. Proficient In Troubleshooting And Problem Resolution Techniques.
4. Good Communication And Interpersonal Skills For Effective Client Interaction.

Other Requirements
1. Optional But Valuable Certifications: Itil Foundation, Cmmi Certification

📌 Senior Engineer Cisco TAC (Chennai)
🏢 HCL Technologies
📍 Chennai