Control Tower

Experience: 1 to 3 years

Location: Bayan Lepas, Penang, Malaysia

Skills: Logistics, Supply Chain, Business Process, Customer Relationship Management, Data Accuracy

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com We are seeking a detail-oriented and proactive Control Tower to join our team based in Bayan Lepas, Penang.

Key Responsibilities
• Relationships – Build and maintain professional, effective customer relationships.
• Calls – Handle inbound and outbound calls promptly and professionally.
• Support – Assist with account management and transaction processing.
• Technical – Provide product and technical support related to transactions, feedback, and customer requests.
• Availability – Support public holiday operations as required by organizational needs.
• Coordination – Liaise with internal and external stakeholders to meet contractual obligations and service standards.
• Resolution – Respond to customer inquiries and resolve issues in line with agreements and processes.

Requirements
• Education: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred).
• Experience: Prior experience in logistics, operations, or milestone tracking is a must, requiring detailed knowledge of a business process and good command of English.
• Attention to Detail: Strong attention to detail with excellent data accuracy skills. Performs semi-routine tasks through the application of established knowledge and procedures,



with potential guidance to junior staff.
• Rotational shift pattern providing 24/7 support, 365 days with no fixed off days.
• Requires 1–3 years of relevant job-related experience and technical/vocational training.

Think you’ve got what it takes? Don’t wait – apply now and take the next step in your career with us! What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding recent ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

📌 Control Tower (Mumbai)
🏢 Toll Group
📍 Mumbai