SME - ServiceNow,JavaScript

Experience: Not Available to Not Available years

Location: Noida, India

Skills: ServiceNow, Strategic Portfolio Management (SPM), Innovation & Demand Management, Project Portfolio Management, Resource management, Financial management, Strategic Planning workspace, Resource management workspace, Project portfolio workspaces, Functional Testing, UAT, Certified System Administrator, CIS – Strategic Portfolio Management, Micro Certification - Platform Analytics, ITIL certification

Job Summary
ServiceNow Functional Consultant/Business Analyst

Key Responsibilities
Plan and drive of agenda for requirements workshop for ServiceNow Strategic Portfolio Management (SPM) module.
• Collaborate with stakeholders to identify needs, defining functional specifications, user stories, and maintaining data dictionaries and process documentation.
• Working experience of SPM applications like Innovation & Demand Management, Project Portfolio Management, Resource management & timecard, Financial management, Strategic Planning workspace, Resource management workspace, Project portfolio workspaces.
• Understanding of the entire life cycle of business applications, including tracking, assessment, and planning.
• Analyze current workflows to identify, design, and implement improvements that enhance system usability and efficiency.
• Work with architects and developers to translate business goals into technical, scalable solutions, prioritizing out-of-the-box functionality.
• Review filled in data templates provided by Customer stakeholders, and guide the stakeholders on data collection.
• Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing.
• Review and validate design and FRS deliverables.




• Provide training to customer SMEs on features & functionalities of ServiceNow SPM Module.
• Provide inputs to Project Manager on activities, risks, issues, solutions.
• Demonstrate and validate that the system performs both functionally and technically in accordance with the agreed configurations.
• Ensure that scope deviation requests are documented and handed over to Project manager to be discussed in Steering Committee.
• Participate in UAT with Customer stakeholders and drive the test cases with the UAT testers.
• Document all defects during UAT and collaborate with Technical Consultant for defect fixes and retesting.

Skill Requirements
Previous experience of Strategic Portfolio Management (SPM) implementation projects.
• Ability to engage with stakeholders such as service delivery / business leaders and associates.
• Ability to independently conduct workshops with stakeholders and provide options and recommendations.
• Excellent communication and documentation skills.
• ServiceNow Implementation certification is a plus (as many as possible from the below list)
o Certified System Administrator (Mandatory)
o CIS – Strategic Portfolio Management
o Micro Certification - Platform Analytics
• ITIL certification is a plus

Other Requirements
Previous experience of Strategic Portfolio Management (SPM) implementation projects.
• Ability to engage with stakeholders such as service delivery / business leaders and associates.
• Ability to independently conduct workshops with stakeholders and provide options and recommendations.
• Excellent communication and documentation skills.
• ServiceNow Implementation certification is a plus (as many as possible from the below list)
o Certified System Administrator (Mandatory)
o CIS – Strategic Portfolio Management
o Micro Certification - Platform Analytics
• ITIL certification is a plus

📌 SME ServiceNow,JavaScript (Noida)
🏢 HCL Technologies
📍 Noida