Service Delivery Manager (DFS)

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: null

Job Summary
Service Delivery Manager (SDM) leads end‑to‑end delivery of infrastructure, cloud, and end‑user services, ensuring SLA compliance, operational stability, and service excellence. The role is responsible for driving technical operations, continuous improvement, cost optimization, and vendor governance, while ensuring secure, reliable, and productive IT service delivery aligned to business objectives.

Service Delivery Management – Infrastructure, Cloud & End‑User Services
Key Responsibilities
Own end‑to‑end delivery of infrastructure, cloud, and end‑user services ensuring SLA/KPI adherence
Lead technical teams and drive service performance, stability, and continuous improvement
Manage IT infrastructure and cloud platforms ensuring reliability, security, and optimization
Drive incident, problem, and service management to minimize business impact
Oversee vendor management, contracts, and financials (cost optimization and spend control)
Skill Requirements
null
Other Requirements
null

📌 Service Delivery Manager (DFS) (Noida)
🏢 HCL Technologies
📍 Noida