Track Lead

Experience: Not Available to Not Available years

Location: Noida, India

Skills: Jira, Confluence, Atlassian Certified Professional – Jira Administrator for Cloud (ACP-120), Atlassian Certified Professional – Managing Jira Projects for Cloud (ACP-620), Jira APIs, ITSM tools, ServiceNow, enterprise SaaS environments

Job Summary
Jira Administrator with (ACP-120) certification.

Key Responsibilities
Platform Stability & Technical Ownership
• Ensure stability, availability, and reliability of Jira and Confluence Cloud
• Handle incidents, issues, and technical troubleshooting
• Coordinate with Atlassian Support and marketplace vendors
• Maintain and support existing integrations with enterprise systems (e.g. ITSM, identity, reporting, CI/CD)
• Configure and maintain Jira Automation rules
• Troubleshoot integration and automation issues
• Support platform hygiene, performance, and general reliability

Jira & Confluence Administration
• Administer Jira and Confluence Cloud day-to-day
• Configure and maintain:
o Workflows, issue types, fields, screens, and schemes
o Projects, spaces, boards, filters, dashboards, and reports
• Support creation, maintenance, and clean-up of projects and spaces
• Support access management and permissions




• Translate requirements into practical Jira/Confluence configurations
• Document configurations, changes, and known patterns

Stakeholder & Delivery Support
• Act as a central point of contact for Jira/Confluence questions and requests
• Support delivery, planning, and engineering teams in effective tool usage
• Work pragmatically across business and technical stakeholders
• Ensure changes are delivered with quality and minimal disruption

Skill Requirements
• Robust hands-on experience administering Jira Cloud in a complex or enterprise environment
• Solid experience with:
o Workflows, schemes, permissions, automation
o Project and space configuration
• Experience supporting Jira and Confluence at scale
• Comfortable operating independently in a fast-moving environment

Required Certification
• Atlassian Certified Professional – Jira Administrator for Cloud (ACP-120) (or equivalent, recent enterprise-level Jira Cloud administration experience)

Other Requirements
• Atlassian Certified Professional – Managing Jira Projects for Cloud (ACP-620)
• Confluence Cloud certification
• Experience with Jira APIs and integrations
• Experience with ITSM tools (e.g. ServiceNow)
• Familiarity with enterprise SaaS environments

📌 Track Lead (Noida)
🏢 HCL Technologies
📍 Noida