Sr Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Lucknow, India

Skills: Zscaler, ZIA, ZPA, end-user computing, network performance, application performance, monitoring tools, dashboards, analytics platforms, scripting, automation, PowerShell, Python, Ansible, Power BI

Job Summary
Administer and support the customer-owned Zscaler Digital Experience (DEX) platform, ensuring reliable monitoring, analysis, and optimization of end-user experience across devices, applications, and network layers.

Key Responsibilities
• Configure, manage, and maintain the Zscaler DEX tool for end-user experience monitoring and analytics
• Monitor real-time user experience data (device, application, network performance) and identify degradation patterns
• Perform L2 troubleshooting and analysis for user experience issues, collaborating with Service Desk, EUC, and network teams
• Generate dashboards, reports, and insights to support DEO-led experience improvements




• Identify trends and contribute to proactive resolution and shift-left opportunities
• Maintain tool configurations, thresholds, alerting, and data accuracy
• Support onboarding of new devices, applications, and integrations into the DEX platform
• Work with vendors and internal teams for issue escalation and resolution

Skill Requirements
• Hands-on experience with Zscaler (ZIA/ZPA) or similar DEX / endpoint analytics tools
• Solid understanding of end-user computing, network, and application performance
• Experience in monitoring tools, dashboards, and analytics platforms
• Basic scripting or automation awareness (for data extraction or reporting)
• Familiarity with ITSM processes and incident/problem management

Other Requirements
PowerShell, Python, Ansible, Power BI

📌 Sr Administrator (Support & Operations) (Lucknow)
🏢 HCL Technologies
📍 Lucknow