Position: Customer Success Manager

Location: Andheri, Mumbai

Industry: IT Services and Consulting

Experience Required: 2+ Years

Skills: Customer Success Management, Customer Relationship Management, Customer Lifecycle Management, Renewal Management, Upselling, Cross-selling, Churn Prevention, Account Management, Customer Retention, Customer Onboarding, Customer Adoption, Cloud Computing, Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Google Workspace, Managed Cloud Services, Cross-functional Collaboration, CRM (Salesforce, HubSpot, Freshworks), Communication Skills, Presentation Skills, Problem-solving, Analytical Skills, Reporting and Analytics, and Enterprise Customer Management.

Regarding Us:

We provide complete IT solutions from creating IT Infrastructure to managing IT Infrastructure to Enabling Businesses with Applications to helping companies with better business decisions using Business Intelligence.

Team offers end-to-end solutions to customers covering wider solutions such as Business Intelligence, ERP enterprise solutions, Google Cloud Solutions, Facility Management Services, Software Projects/development, PC Hardware and Software, Breakfix, etc.

We understand customer needs and identify, integrate, and support high-quality, low-cost IT Solutions with speed, flexibility and an attitude of 'sewa'.

About the Role:

We are looking for a proactive and customer-focused Customer Success Manager (CSM) to manage post-sales customer relationships for our Cloud Business Unit. The ideal candidate will ensure successful adoption of cloud solutions, drive customer satisfaction and retention, identify growth opportunities, and serve as a trusted advisor throughout the customer lifecycle.

The CSM will work closely with Sales, Pre-Sales, Delivery, Support, and Cloud OEM partners (AWS, Microsoft Azure, Google Cloud, Google Workspace) to maximize customer value and achieve business objectives.

Key Responsibilities:





- Own the end-to-end post-sales customer lifecycle for assigned accounts.

- Build and maintain strong relationships with key customer stakeholders.

- Drive onboarding, implementation coordination, adoption, and value realisation of cloud services.

- Conduct regular Business Reviews (QBRs/MBRs) with customers.

- Monitor customer health, usage trends, and overall satisfaction.

- Identify risks proactively and develop mitigation plans to prevent churn.

- Ensure timely resolution of customer issues by coordinating with the Delivery and Support teams.

- Work with customers to understand evolving business requirements and recommend suitable cloud solutions.

- Identify opportunities for upselling, cross-selling, renewals, and expansion.

- Collaborate with Sales during renewal cycles and commercial discussions.

- Track renewal pipeline and ensure timely contract renewals.

- Maintain accurate customer information, renewal dates, and engagement activities in CRM.

- Gather customer feedback and share actionable insights with internal stakeholders.

- Drive customer advocacy through reference programs, testimonials, and case studies.

- Stay updated on AWS, Azure, Google Cloud, Google Workspace, AI, Security, Backup, and Managed Cloud Services.

Required Skills:

- Robust customer relationship management skills.

- Excellent communication and presentation abilities.

- Good understanding of cloud technologies and managed services.

- Knowledge of AWS, Microsoft Azure, Google Cloud Platform (GCP), and Google Workspace.

- Experience in customer lifecycle management.

- Problem-solving and stakeholder management skills.

- Ability to coordinate across multiple cross-functional teams.

- Strong analytical and reporting capabilities.

- Experience using CRM tools (Freshworks, Salesforce, HubSpot, etc.).

- Ability to manage multiple enterprise customers simultaneously.

Learn More About Us:

Website: www.Teamcomputers.Com

LinkedIn: linkedin.Com/company/team-computers

YouTube: youtube.Com/user/teamcomputerschannel

📌 Customer Success Manager (India)
🏢 Team Computers
📍 India