Job Description:

Job Title: Assistant Manager – HR (Operations)

Experience: 5–7 Years (E-commerce / Logistics / Quick Commerce)
Education: Any Graduate (Preferred: HR / Logistics)
Budget: ₹45,000 CTC / Month
Location: Surat or Ahmedabad (Travel across Surat, Vadodara & Ahmedabad)
Age Criteria: 27–38 Years

Key Responsibilities

1. Training & Development

- Conduct training sessions for riders, telecallers, ground HR teams, and new hires.

- Organize periodic refresher and skill-enhancement training programs.

- Perform training audits to evaluate effectiveness and identify improvement areas.

2. Rider Engagement & Retention

- Implement engagement activities to boost rider morale and satisfaction.

- Address rider grievances and ensure prompt resolution.

- Manage rider onboarding, coordination, and retention strategies to reduce attrition.

3. Team & Vendor Coordination

- Support the hiring team to resolve recruitment and operational challenges.

- Coordinate with vendors for rider hiring, documentation, and compliance.

- Manage vendor payments and ensure timely settlements.

4.



Strategy & Marketing Initiatives

- Develop strategies for rider attraction and retention.

- Plan and execute marketing/promotional activities for rider acquisition.

- Design and manage incentive programs for riders, telecallers, and recruiters.

5. Reporting & MIS Management

- Maintain accurate data and prepare MIS reports for training, recruitment, and operations.

- Track training results, engagement metrics, and incentive performance.

6. Travel & Operational Coordination

- Travel across assigned cities for training, audits, research, and operational support.

Required Skills & Experience

- 5–7 years of experience in Training, Operations, or Rider Management.

- Solid communication, presentation, and interpersonal skills.

- Must have experience in team handling and grievance management.

- Proficient in MS Excel and reporting tools.

- Mandatory experience in rider handling.

- Willingness to travel as required

📌 HR Executive (Vadodara)
🏢 Mspire Ventures
📍 Vadodara