Description

Training & Development

- Managing and Strengthening Team Member and Manager level Training

- Identifying training needs and preparing monthly/ quarterly training calendars

- Improving the levels of product quality and guest experience

- Improving Staff behaviour/ guest interactions and concern handling

- Re-enforcing Popeyes brand standards

- Promoting Cross Training and developing Station Champions/ Buddy Trainers across stores

- Managing new product launches and recipe changes

- Measuring and reporting training effectiveness

- Using technology for blended training approach

- Ensuring adherence to training and promotion processes as per the SOPs

Customer Service

- Managing Guest Service Training modules - roll out and evaluation

- Integrating guest experience elements and work on reducing guest concerns to improve the OSAT

- Integrating Guest concerns and work on top 3 issues





- Manage Quality and TAT of Concern handling

- Managing regional Guest Escalations

Visits and Audits

- Training store managers on REV guidelines

- Conducting regular REV audits

- Reviewing store training health

Projects

- Conducting Campus Interviews

- Leading current regional projects

- Suggesting and implementing Process Improvements in Training, Operations and processes related to Restaurant Operations, Guest Services, Sales and Cost

Others

- Developing regional trainers

- Other tasks/ responsibilities as maybe assigned

Qualification: Post Graduate/ Graduate

Experience: 8-10 years of relevant experience in the field of QSR Operations and Skill based Training

📌 SM |Training|Popeyes Regional Training| North (India)
🏢 Jubilant FoodWorks
📍 India