Role: Partner Coordination Department: IT

Grade: A6-2 / A6-1 Location: RO

Education: Any graduate with Diploma/certification in Hardware & Networking

Experience: 5-7 years of relevant experience

SUMMARY

Partner Coordinator oversees Partner compliance, Partner communication, and Partner development, coordinating Partner visits, and troubleshooting Partner concerns.

Partner Management:

• Develop and maintain solid relationships with vendors to ensure seamless service delivery.

• Monitor vendor performance and compliance with contractual agreements.

• Address and resolve any vendor-related issues promptly and effectively.

Coordination:

• Ensure timely and accurate delivery of services as per agreed SLA/SOW.

• Collaborate with internal teams to align vendor services as per the project needs.

Quality Assurance:

• Review and assess the quality of services provided by vendors.





• Implement quality control measures to ensure high standards are met.

• Provide feedback to vendors and work with them to improve service quality.

Administrative Tasks:

• Maintain accurate records of vendor contracts, SLA agreements, communications, and performance.

• Prepare and present reports on vendor performance and service delivery metrics.

• Assist in the negotiation and renewal of vendor contracts as needed.

• Need to prepare the reports on daily, weekly, monthly, on calls handling.

• Take the ownership on calls, assigned task up to End – End closer.

Self-Development

• Learn on the job and from planned learning activities for continuous selfdevelopment.

📌 Retail Partner Support (Kolkata)
🏢 Landmark Group
📍 Kolkata