08 Aug
|
AM Infoweb
|
India
Key Responsibilities
- Lead, coach and mentor a team of Customer Support Executives.
- Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.
- Conduct huddles, feedback sessions and performance reviews.
- Handle customer escalations and ensure timely resolution.
- Prepare daily/weekly MIS reports.
- Coordinate with QA, Training, HR and Operations.
- Build a positive, high-performance team culture. Eligibility
- Minimum 1 year of on-paper Team Leader experience (Mandatory).
- International BPO / International Voice background.
- Graduation is Mandatory.
- Excellent communication and people management skills.
- Immediate joiners preferred.
📌 Team Lead (India)
🏢 AM Infoweb
📍 India