Job Title: Order-To-Cash Operations Coordinator (US shift)

Reporting to: Shared Services Delivery Head
Location: GEC, Noida
Key Responsibilities
Team Leadership & Daily Operations
Coordinate and monitor daily team workloads across order queues and case management systems
Ensure work is prioritized and executed in alignment with business guidelines (e.g., key accounts, urgent requests)
Provide real-time support, direction, and escalation assistance to team members
Act as the first point of contact for operational questions, issue resolution, and workflow clarification
Support onboarding and training of new team members on systems, SOPs, and best practices
Ensure team follows all company policies and procedures including but not limited to attendance monitoring and team member availability

Order Processing & Transaction Management
Enter, review, and process customer orders in ERP/CRM systems, ensuring accuracy and completeness
Manage order queues and prioritize work based on business guidelines (e.g., key customers, urgent requests)
Perform order adjustments, corrections, and updates as needed
Support EDI and manual order entry processes, including issue resolution

Customer Support & Communication
Respond to customer inquiries related to order status, product availability, pricing, and future forward shipment updates
Provide proactive communication on order confirmations, delays, and changes
Deliver skilled, clear, and solution-oriented responses to customer requests




Ensure all customer interactions are documented within the system of record (e.g., Salesforce)

Case & Queue Management
Manage customer service cases from intake through resolution, including assignment and follow-up
Work cases in a structured queue (e.g., oldest to newest) to meet service expectations
Route inquiries appropriately when escalation or specialized support is required

Process Compliance & Continuous Improvement
Follow established SOPs for order entry, payment handling, and customer communication
Ensure compliance with company policies, including secure handling of customer data and payment information

Relevant Experience
6+ years of experience in order management, customer service, or order-to-cash operations in a high-volume environment
Experience coordinating daily workflows, managing shared queues, and prioritizing work based on business needs and service expectations
Proven ability to support team members through real-time guidance, issue resolution, and escalation handling
Hands-on experience processing customer orders, updates, and corrections within ERP, CRM, or case management systems
Strong background in customer communication, including order status updates, issue resolution, and clear documentation of interactions
Experience following standardized procedures and maintaining compliance with company policies, data handling requirements, and service standards
Demonstrated ability to support onboarding, training, and continuous process improvement initiatives

📌 Lead- Order-To-Cash Operations(US Shift) (Noida)
🏢 Pentair
📍 Noida