Description

ROLE OVERVIEW

The Sales Audit Support Specialist is responsible for performing comprehensive daily sales audits for Senske Services, ensuring 100% review coverage of all assigned sales transactions. The specialist validates customer information, order accuracy, billing compliance, and overall adherence to established business policies. This role operates in a structured, quality-driven setting with explicit performance targets and escalation protocols.

Responsibilities

KEY RESPONSIBILITIES

Transaction Verification

- Listen to recording between customers and sales representatives

- Validate customer information including account integrity, email, phone number, property type, and asset details.

- Verify order accuracy: activation dates, quote numbers, opportunity ownership, pricing, promotions, taxes, and billing method.

- Confirm lead source accuracy against Lead Additional Information and recorded calls; create cases for Sales Management when corrections are required.

- Review measurement types and attach required screenshots for custom measurements where applicable.

- Validate billing methods (Prepay, PAYG, Installment, % Upfront) and confirm correct payment collection and digital payment setup.

Documentation & Reporting

- Update the Sales Daily Audit & Reports Spreadsheet accurately upon audit completion.

- Create and maintain audit records, case management entries, and supporting documentation for identified exceptions.

- Prepare and maintain audit trackers, performance reports, and compliance summaries as required.

- Complete assigned audit volumes within agreed turnaround times, ensuring all assignments are closed by end of each Friday.

Escalation & Compliance

- Identify and document discrepancies, exceptions, duplicate records, and policy violations for appropriate follow-up.

- Escalate integrity concerns, duplicate account/service findings,



and audit anomalies to Sales Audit Management or the Integrity Manager via cases, Teams, or in person.

- Coordinate with fellow auditors to prevent duplicate reviews and maintain full audit coverage across the team.

- Notify the Sales Manager through cases for issues related to lead source corrections, order setup concerns, and renewal risks.

- Apply the appropriate audit method based on transaction type and recording availability, as guided by defined audit procedures.

SYSTEMS & TOOLS KNOWLEDGE (GOOD TO HAVE)

- Salesforce – Customer account management, opportunity review, and case creation

- RingCentral – Call recording retrieval for Inside and Outside Sales verification

- Siro – Primary recording platform for Outside Sales

- ISD Audit Form – Structured audit form for full sales audits

- Touch Audit Microsoft Form – Streamlined form for touch audits

- Sales Daily Audit & Reports Spreadsheet – Daily workload management and audit tracking

Qualifications

REQUIRED QUALIFICATIONS

- Bachelor's degree or equivalent experience in Business, Finance, Operations, or a related field

- 2–3 years of experience in audit, quality assurance, sales operations, or a similar back-office role

- Strong attention to detail with the ability to identify discrepancies across multiple data sources

- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office/Excel

- Ability to follow structured SOPs accurately and consistently under time-sensitive conditions

- Good written communication skills for documentation, case creation, and escalation reporting

PREFERRED QUALIFICATIONS

- Prior experience in a BPO/KPO environment supporting a US-based client

- Familiarity with sales compliance, billing verification, or revenue integrity processes

- Experience with audit or quality management frameworks

- Ability to multi-task across multiple systems simultaneously with accuracy and speed

📌 Executive (Noida)
🏢 EXL
📍 Noida