- 8–12 years of experience in retail collections, with at least 3–5 years in a regional leadership role.
- Experience managing secured and/or unsecured retail loan portfolios.
- Proven track record of achieving collection targets and leading large, geographically dispersed teams.

Skills & Competencies

- Strong leadership and people management skills.
- Expertise in retail collections and delinquency management.
- Analytical and data-driven decision-making abilities.
- Excellent negotiation and conflict resolution skills.
- Solid communication and stakeholder management capabilities.
- Proficiency in collection systems, MIS reporting, and Microsoft Excel/Power BI.
- Sound understanding of regulatory and compliance requirements.

Preferred Industry Experience

- Banking
- NBFCs
- Housing Finance
- FinTech
- Consumer Lending

Behavioral Competencies

- Customer-centric mindset
- Result orientation
- Strategic thinking
- Decision-making under pressure
- Problem-solving
- Collaboration and teamwork
- High ethical standards and integrity

📌 RCM-Front End (Guindy)
🏢 Financial services
📍 Guindy