SafeGold is India’s largest digital gold platform with over 35 million customers and 100+ distribution partners across India, Thailand, and the UAE. As a fintech innovator, we're transforming how gold is bought, stored, and sold — using technology to bring efficiency, transparency, and trust to one of the world's most traditional assets.

We’ve been consistently recognised for our growth and impact:

#9 in 2023 ET Growth Champions (India)

#9 in 2024 FT High Growth Companies (Asia)

Job Description

- Answer calls/emails professionally to provide information about products and services, obtain details of complaints/services.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Assisting in KYC verifications checks for customers.




- Provide resolution on disputed transaction.
- Promptness in handling escalations/queries raised by customer.
- Provide excellent customer service at all times
- Maintain a friendly manner and calm, positive manner when handling complaints

Skills Must have

- Customer Service Calls (Inbound-Outbound)/Email handling experience, social media customer service support knowledge.
- Stock management
- Banking background preferred

Positive to have

- Digital Marketing/Fraud Complaint handling

Qualifications

- Graduate from any recognized university.

Working Days

- 5 Days a week (Includes Sat and Sunday)
- Shift timings vary between 7 am - 11 pm

📌 Customer Support Associate (Mumbai)
🏢 Safegold
📍 Mumbai