This role will be based in Dubai - and you will be required to relocate.

The Head of Postpaid is responsible for leading the end-to-end postpaid business, driving subscriber growth, revenue, profitability, customer lifetime value, and market share. The role owns the postpaid commercial strategy, product portfolio, pricing, customer acquisition, retention, and lifecycle management, ensuring a best-in-class customer experience while delivering sustainable commercial performance.
This position works closely with Sales, Marketing, Digital, Network, Customer Experience, Finance, IT, and Analytics to develop competitive propositions and maximize customer value.
Key Responsibilities
Commercial Strategy
Develop and execute the overall postpaid commercial strategy aligned with business objectives.
Deliver subscriber growth, ARPU, revenue and EBITDA targets.
Identify new revenue opportunities and market segments.
Monitor competitor activity and respond with commercially effective initiatives.
Product & Portfolio Management
Own the complete postpaid product portfolio.
Design and launch innovative voice, data and converged propositions.
Develop family plans, premium plans, enterprise-lite offerings and value-added services.
Manage product lifecycle from concept through retirement.
Pricing & Commercial Performance
Develop pricing strategies that maximise profitability while remaining competitive.
Monitor product performance and optimise pricing based on market trends.
Lead business cases for new products and commercial initiatives.
Manage promotional campaigns and seasonal offers.
Customer Acquisition
Drive gross additions across retail, digital and partner channels.
Develop acquisition campaigns targeting consumer and SME segments.




Improve conversion rates across all sales channels.
Work closely with Sales to optimise channel performance.
Customer Retention & Loyalty
Reduce churn through proactive retention initiatives.
Develop loyalty and rewards programmes.
Improve customer lifetime value through upsell and cross-sell initiatives.
Monitor customer satisfaction and NPS performance.
Customer Value Management (CVM)
Develop segmentation strategies.
Lead personalised offers using customer analytics.
Drive usage, engagement and incremental revenue.
Optimise customer journeys through data-driven decision making.
Digital Transformation
Increase digital sales penetration.
Enhance self-service capabilities through mobile app and web.
Drive digital onboarding and eSIM adoption.
Support automation across customer journeys.
Analytics & Performance
Monitor commercial KPIs and dashboards.
Analyse subscriber behaviour and usage trends.
Forecast subscriber growth and revenue.
Present business performance to Executive Leadership.
Cross Functional Leadership
Partner with Marketing on campaigns and brand positioning.
Work with Network to align propositions with network capabilities.
Collaborate with Finance on budgets and forecasting.
Coordinate with Customer Experience to improve service delivery.
Partner with Technology on new product implementation.




Key Performance Indicators (KPIs)
Net Postpaid Subscriber Growth
Gross Additions
Net Adds
ARPU Growth
Revenue Growth
EBITDA Contribution
Churn Rate
Customer Lifetime Value (CLV)
Net Promoter Score (NPS)
Digital Sales Mix
Product Penetration
Upsell & Cross-sell Revenue
Campaign ROI
Acquisition Cost (CAC)
Market Share
Required Experience
Bachelor's degree in Business, Marketing, Economics or related discipline (MBA preferred).
10–15+ years' experience within telecommunications.
Significant experience managing a postpaid consumer business for a mobile operator (MNO or MVNO).
Proven success delivering subscriber growth and commercial revenue targets.
Strong experience in:
Product Management
Pricing Strategy
Customer Value Management (CVM)
CRM
Customer Retention
Digital Commerce
Commercial Analytics
Experience launching cutting-edge mobile propositions.
Strong understanding of telecom commercial economics.
Experience managing multi-million-dollar P&L; responsibility.
Leadership experience managing cross-functional commercial teams.
Technical Knowledge
Mobile Postpaid Products
4G / 5G Services
eSIM
CRM Platforms
Campaign Management Tools
Customer Analytics
Business Intelligence (Power BI, Tableau)
SQL and data-driven decision making (desirable)
Digital Sales Platforms
Billing & BSS environments
Revenue Management
Leadership Competencies
Strategic Thinking
Commercial Acumen
Customer-Centric Mindset
Innovation
Data-Driven Decision Making
Stakeholder Management
Executive Communication
Team Leadership & Coaching
Change Management
Results Orientation

📌 Head of Postpaid (Mumbai)
🏢 Confidential
📍 Mumbai