Description
Role Overview

Zensar is seeking an experienced SAP PP/QM Consultant to support AMS (Application Management Services) engagements for global manufacturing clients. The role focuses on L2/L3 support, incident/problem management, minor enhancements, and continuous improvement in an ITIL & SLA‑driven environment.

Responsibilities

Key Responsibilities

✅ AMS Support & Incident Management

- Provide L2/L3 production support for SAP PP and QM modules
- Resolve incidents, service requests, and defects within defined SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Reduce recurring production and quality‑related issues

✅ Change Requests & Enhancements

- Handle minor enhancements and configuration changes in PP/QM
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support transport management and release cycles

✅ Client & Stakeholder Interaction

- Act as functional SPOC for PP/QM AMS support
- Interact with business users across regions (US / EU / APAC)
- Participate in AMS governance calls, SLA reviews, and reporting

✅ Testing & Documentation

- Perform unit testing, integration testing, and UAT support
- Maintain ticket documentation, SOPs, KT documents, and knowledge base
- Support transition and knowledge‑transfer activities

✅ Integration Support

- Handle PP/QM integration issues with:




- MM (MRP, inventory, procurement)
- SD (delivery, batch management where applicable)
- FI/CO (production postings, variances, settlements)

Qualifications

Required Skills for :

SAP PP Functional

- MRP, BOM, Work Centers
- Production / Process Orders
- Capacity planning & confirmations
- Order settlement & variance analysis

SAP QM Functional

- Inspection types (01, 04, etc.)
- Quality notifications & results recording
- Usage decision (UD)
- QM integration with PP & MM

AMS / Support Experience

- 4-10 years in SAP AMS / production support
- Experience in ITIL & SLA‑based delivery models
- Hands‑on with ServiceNow / Remedy / JIRA

Preferred Skills (Zensar Focus)

- ✅ Exposure to S/4HANA PP/QM support
- ✅ Manufacturing domain experience (Discrete / Process industry)
- ✅ Client‑facing communication experience
- ✅ SAP PP or QM Certification (good to have)

Soft Skills

- Strong analytical & troubleshooting abilities
- Clear business communication
- Ability to handle high‑pressure AMS environments
- Positive documentation & reporting discipline

Key Deliverables (Zensar Expectations)

- ≥95% SLA & KPI adherence
- Reduction in recurring incidents
- High CSAT (Customer Satisfaction Score)
- Audit‑ready documentation and compliance

📌 SAP PPQM Consultant (Hyderabad)
🏢 Zensar Technologies
📍 Hyderabad