Position Title: Operations Manager

Reporting To: Regional Manager

Objective:

Lead and manage end-to-end client and ISP operations within the assigned territory/region by ensuring service excellence, operational efficiency, strong stakeholder relationships, and business growth. Drive performance, compliance, and process improvements while ensuring seamless execution of inspection and valuation activities.

Accountability:

1. Manage key client and ISP relationships to ensure service excellence, business retention, and growth.
2. Oversee end-to-end inspection and valuation operations while ensuring adherence to TAT, quality standards, and client requirements.
3. Lead operational teams, monitor performance, and drive productivity and service delivery targets.
4. Handle client and ISP escalations and ensure timely resolution through effective stakeholder coordination.
5. Monitor ISP performance, conduct periodic reviews, and ensure compliance with operational standards.
6. Drive process improvements, operational efficiency, and continuous service enhancement.
7. Support business development initiatives and identify opportunities to grow existing client accounts.
8. Review MIS, operational metrics, and business performance to drive informed decision-making and corrective actions.
9.



Ensure compliance with organizational policies, client SOPs, and operational governance standards.
10. Coordinate with internal teams to ensure seamless execution and smooth day-to-day operations.

Competencies:

1. Strong client relationship management and stakeholder engagement skills.
2. Good understanding of vehicle inspection, valuation, and operational processes.
3. Solid team management, analytical, and problem-solving abilities.
4. Effective communication, negotiation, and cross-functional coordination skills.
5. Proficiency in performance monitoring, MIS reporting, and process improvement initiatives.

Experience:

1. Bachelor’s degree or Diploma in Engineering (Automobile/Mechanical preferred) or Bachelor’s degree in Business, Commerce, or related fields.
2. Minimum 4–6 years of experience in automobile, inspection, valuation, operations, Finance domain or client management roles.
3. Proven experience in managing clients, service partners/ISPs, and operational teams, with exposure to business growth, stakeholder management, and operational excellence initiatives.

Languages Preferred: English and Regional language

📌 Operations Manager (India)
🏢 Mahindra Group
📍 India