Description
Key Responsibilities

- Respond to customer queries and concerns via email in a timely, professional, and empathetic manner.
- Resolve customer issues related to orders, deliveries, returns, refunds, payments, product information, and account-related queries.
- Ensure every customer interaction is handled accurately while maintaining a high standard of written communication.
- Meet daily productivity, quality, and service level targets.
- Follow company policies, processes, and compliance guidelines while handling customer interactions.
- Escalate complex issues to the appropriate teams when required.
- Maintain accurate records of customer interactions using CRM and internal systems.
- Work collaboratively with internal teams to ensure timely issue resolution.
- Stay updated on products, promotions, policies, and process changes.




- Contribute to a positive team workplace and support continuous improvement initiatives.

Required Skills
- Excellent written English communication with strong grammar and email etiquette.
- Good problem-solving and analytical skills.
- Strong customer service orientation with empathy and professionalism.
- Ability to multitask and manage workload efficiently.
- Attention to detail and accuracy.
- Basic computer proficiency and typing skills.
- Ability to work in a fast-paced environment.
- Team player with a positive attitude and willingness to learn.

Responsibilities

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Qualifications

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📌 Executive (Maharashtra)
🏢 EXL
📍 Maharashtra