IntelliThink is hiring a Customer Success Speicalist to work with our steel and cement accounts in Eastern India.

You will be the primary relationship owner for plant-level customers, ensuring they get measurable value from IntelliVibe -- our AI-powered predictive maintenance platform. This is a field-facing role with real ownership: you drive onboarding, adoption, renewals, and expansion.

What You'll Do

• Lead customer onboarding and train plant maintenance and reliability teams on IntelliVibe dashboards, alerts, and RCA workflows.
• Own monthly business reviews, tracking KPIs like downtime avoided, MTBF improvement, and maintenance cost savings.
• Build trusted relationships across levels -- from maintenance engineers on the shop floor to plant heads and C-suite.
• Manage renewals and identify opportunities to expand coverage to additional assets or plants
• Represent the customer's voice internally, feeding product and engineering teams with field insights.

What We're Looking For

• 5-9 years in customer success, account management,



or technical sales -- ideally in industrial technology, IIoT, or B2B SaaS.
• Working knowledge of steel or cement plant operations; comfortable discussing maintenance schedules, asset criticality, and reliability KPIs
• Confident communicator in English and Odia/Hindi with the ability to engage plant engineers and senior leadership equally well.
• Willingness to travel 40-50% to customer sites across Eastern India
• B.E./B.Tech in Mechanical, Electrical, or Instrumentation Engineering preferred
Prior exposure to PdM or CMMS tools is a plus.

What We Offer

• Competitive fixed CTC with performance variable tied to net revenue retention and account expansion.
• Prospect to work at the forefront of industrial AI, partnering with some of India's largest process manufacturers.
• Clear growth path: Senior CSM -> Customer Success Lead -> Head of Customer Success.

📌 Customer Success Specialist (Bhubaneswar)
🏢 Intellithink Industrial IoT
📍 Bhubaneswar