Role Name: ServiceNow ITAM (HAM & SAM)

Desired Experience Range: 4 to 15 Years

Location: Mumbai

Interview: F2F

Job Description

Key Responsibilities:

- Implement and customize ITAM modules (HAM & SAM Pro) on ServiceNow
- Manage asset lifecycle processes including procurement, inventory, deployment, and retirement
- Configure software license management, compliance tracking, and normalization
- Develop solutions using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer
- Integrate ServiceNow with procurement systems, discovery tools, and third-party vendors
- Work with CMDB and Discovery teams to ensure data accuracy and reconciliation
- Build reports and dashboards for asset visibility, compliance, and optimization

Required Skills:

- Robust hands-on experience in ServiceNow ITAM (HAM & SAM)
- Good understanding of software licensing models and asset lifecycle management
- Expertise in CMDB, CSDM framework, and data management
- Proficiency in JavaScript and ServiceNow platform scripting
- Experience with Flow Designer, Integration Hub, and REST APIs
- ServiceNow certifications (CSA / CAD / CIS–HAM / CIS–SAM preferred)

📌 Servicenow Itam (India)
🏢 Tata Consultancy Services
📍 India