Your Responsibilities:

- Primary focus on SAP S/4 Hana EAM module
- Understanding of ADM assets management process and integration with other ADM end to end business processes
- Willingness to learn and extend your A2R/ EAM knowledge as well as other SAP modules
- Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different modules and technical components.
- Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
- Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
- Perform thorough testing including regression testing before releasing any solution for final user validation.
- Understand and follow ADM Global Technology (GT) processes in performing all day-to-day activities.
- Understand ADM GT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool.
- Design and Configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents.
- Provide technical input in support of audit requests, as needed.
- Assist with planned roll outs to ADM locations

Your Profile:

- Minimum 5 years’ experience in one or more SAP modules; Experience with S/4HANA highly preferred.




- In-depth Knowledge of SAP S4 HANA Solution covering Enterprise Asset Management (EAM): Management of Technical Objects, Maintenance Processing, Maintenance planning, Corrective and Preventive Maintenance concepts, Asset Transfer Process.
- Knowledge in Reliability engineering and standard PM reporting.
- Basic understanding of Mobility and shop floor integration.
- Strong integration experience in SAP modules likes FICO, PP, QM, MM,
- Hands-On knowledge of User Exits, including standard user exits and creation of customer exit. Working knowledge ABAP Structures & Debugging skills.
- Full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
- High analytical and problem-solving skills in SAP EAM module, provide best practice solution on incidents & assess its downstream impact on the integrated solution. Ensure continuity of ‘business as usual’.
- Minimum 3 years’ experience in a support analyst role in a medium/large organization.
- Experience with 24x7 support covering all time zones , working with multi-cultural support teams spread across different geographies.




- Experience with a full-lifecycle SAP implementation will be an added advantage.
- Practical experience working in an agile environment. Post Implementation Service Management, Incident or Defect Management, and Testing tools. Understanding CharM, and change management processes.

- Exhibits ability to work both in a team environment and independently.
- Strong analytical, organization, time management, facilitation, and process management skills
- Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information
- Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed.
- Ability to effectively communicate to all levels of an organization how current trends and technology can address identified business needs and capabilities
- Interact and deal effectively with all levels of employees while maintaining a professional manner.
- Maintains a positive work setting through teamwork & conflict resolution
- Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet support Operational/Service Level Agreements
- Ability and willingness to travel by auto and air as needed to achieve business objectives
- Bachelor’s degree related to Information Systems, Business or other relevant academic discipline
- Demonstrated high level of written, verbal and interpersonal skills to communicate technical and non-technical information, ideas, procedures and processes
- Fluent in English, another European language is a plus

📌 SAP Support AnalystR (Bengaluru)
🏢 Archer Daniels Midland
📍 Bengaluru