Job Description

• Maintain the community billing software in the absence of a community level Business Office Coordinator (BOC). Processing occupancy and rate changes; promotions; and timely subsystem closing to ensure billing statements and revenues are recorded accurately. Management of the software includes close interaction with community leadership and regional support staff to effectively process new or revised fee structures and promotions.• Manage multiple communities (20-25) in varying states and counties, ensuring processing for all resident accounts and any third-party payers remains in compliance with program regulations• Analyzing resident accounts• Assist the BOC/ED with family inquires involving billing, e-Pay, payments• Correct billing errors• Perform month-end closing duties for assigned communities and AR Subsystem, Resident Billing• Assist in creating and keeping training material up to date• Create material relevant to current business to update and inform BOCs of any processes or roll-outs relevant to their position• Assist BOC’s in accurately entering resident refunds so they are approved and issued timely• Manage special projects as needed

📌 Senior Associate - Operations (Chennai)
🏢 Wns Global Services
📍 Chennai