Job Description – Account Director – Client Servicing

Core Responsibilities
Maintains client relationships at operational and CXO levels by providing strategic and digital advocacy regularly along with crisis management
Drives development of tactical plans, translating strategies into tactics & ensure
team deliverables align with strategies
Helps develop award-winning, insightful and creative ideas to drive results and
brand influence for our clients
Builds/improves relationship with senior journalists and influencers across the country
oversees development and maintenance of a national media universe for all clients
Guides the Account Managers & team members to track upcoming news stories and proactive pitching for placement of clients’ messages
Drives new business through participating in and leading client pitches specific to social and web strategies, investigative research, campaign analysis,monitoring, etc
Directs the Account Managers in client retention, improvement of Client
Satisfaction Score & overall servicing cost management of client portfolio
Coaches,



develops and mentors a team of highly engaged individuals &empower; them to succeed in their careers
Ensures a conducive work setting by resolving team conflicts

Skills & Value
Ability to Collaborate & Nurture positive working Relationships with the Clients, Colleagues within the Agency and across the network
Demonstrate Thinking and Innovation skills during challenging projects
Self-motivation: Should be able to create their own schedule and routine to keep themselves focused on the task without other distractions
Willing to learn and use digital tools: Virtual communication and collaboration is key
The candidate should be willing to learn and use digital tools such as video conferencing apps and other company-specific digital platforms
Time consciousness: Should value their own’ s as well as the team’s time Setting meetings and deadlines at appropriate hours to ensure they work in sync with everyone else.
Critical thinking: Should be able to think creatively or use tools which help in fleshing out ideas

📌 Account Director (Mumbai)
🏢 VelivoHR
📍 Mumbai