About the Role We are looking for a Telesales Executive to drive outbound lead conversion for our academy programs and to own
the day-to-day engagement of our sports pickup games community. This is a desk-based, full-time role for someone
who thrives on the phone, is comfortable with high daily call volumes, and can independently run a WhatsApp-first
community without hand-holding. You'll be the first voice prospects hear and the steady presence our players
message every week.
Key Responsibilities
1. Outbound Telecalling & Lead Conversion
• Make 150–200 outbound calls per day to prospective academy leads and community prospects.
• Clearly communicate academy program details, schedules, and pricing to prospects.
• Handle lead follow-ups and basic query handling with a solution-first approach.
• Maintain accurate, complete call notes and update lead records on shared trackers/CRM after every interaction.
• Flag promising or conversion-ready leads to the Academies Manager / Operations Head for further follow-up.
• Consistently work toward daily and weekly calling and conversion targets.
2. WhatsApp Sports Community Management
• Own and manage player WhatsApp groups — share weekly schedules, slot reminders, and game updates.
• Keep the community engaged with new game formats, polls, challenges, and activity updates.
• Be the go-to point of contact for player queries, feedback, and requests.
• Celebrate community milestones — standout players, regulars, and special game days.
3. New Initiatives & Community Growth
• Proactively propose and drive new engagement ideas across WhatsApp and social channels.




• Support growth in new sign-ups through creative community-led campaigns.
• Bring a self-starter mindset — identify what's not working and fix it without waiting to be asked.
4. Coordination & Reporting
• Share weekly reports on call volume, conversions, community engagement, and new sign-ups.
• Report to the Operations Head on performance, escalations, and resourcing needs.
Key Performance Indicators (KPIs)
• Daily/weekly outbound call volume (150–200 calls/day) and connect rate.
• Lead conversion rate and quality of qualified leads generated.
• Completeness and accuracy of call notes and CRM/tracker updates.
• WhatsApp community engagement — response rates, active members, poll/challenge participation.
• New sign-ups driven through community initiatives.
• Zero missed follow-ups or unresolved escalations.
Who We're Looking For
• Graduate in any discipline.
• 1–3 years of experience in telesales, telecalling, inside sales, or community management.
• Proven comfort handling high daily call volumes (150–200 calls/day).
• Highly self-motivated and proactive — able to work independently with minimal supervision.
• Solid verbal and written communication in English and Hindi.
• Genuine interest in sports and community building is a strong plus.
• Proficient in WhatsApp, Google Sheets, and basic CRM or calling tools.
What We Offer
• A vibrant, sports-first work culture with passionate teammates.
• Opportunity to grow with a fast-scaling sports community platform.
• Hands-on exposure to telesales, community building, and ground-level sports operations.
• Performance-based incentives and recognition for top performers.

📌 Training Executive (Delhi Division)
🏢 PlayAll Sports
📍 Delhi Division