Job Description:

Role & Responsibilities -

- Utilize IEX Workforce Management system for scheduling frontline staff, ensuring adherence to service level agreements
- Maintain capacity plans based on historical data and collaborate with stakeholders to meet evolving demands.
- Design and maintain reports using eGain and other reporting tools, analyzing data to drive informed decision-making.
- Monitor real-time data for adherence to schedules and optimize resource allocation.
- Continuously evaluate scheduling processes for efficiency gains and implement best practices.
- Collaborate with operational teams to align activities with business objectives.
- Generate reports by using ERP - Net Suite, Advanced Excel and Power BI as applicable.

Requirements:

- Qualification - Bachelor's degree (B.Com/BBA)
- Candidate should have 2+ years of experience in RTA in WFM functions
- Proven IEX Workforce Management system experience.




- Must have Advanced Excel working experience, knowledge of Power BI will be added advantage (any ERP tool experience preferred).
- Business/WFM Tools/Apps: Exposure to any ERP tool (NICE, IEX, eGain, Erlang WFM Systems or Netsuite preferably)
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Must have excellent written and verbal communication skills and detail-oriented.
- Candidates will undergo an Excel assessment given by the Operations Team during the operations round
- Shift: Flexible in shifts (24X7), work form office.
- Perks: International working environment with great learning and growth opportunities. Both side Cabs and Performance incentive, etc.

📌 Senior Executive - WFM (RTA) (Gurugram)
🏢 Mancraft Consulting
📍 Gurugram