Job Description:

Senior AI Engineer

Location: Charlotte, NC (4 days 1 day remote)

W2 Candidates only

Local Nearby Candidates Required

Key Responsibilities

- Architect and develop AI-driven IVR and conversational systems using Python

- Build English-Spanish translation systems.

- Perform data analysis using SQL on large-scale IVR and interaction datasets

- Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases

- Lead development of agentic AI workflows for multi-step customer interactions

- Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management

- Partner with IVR platform, speech engineering, and product teams

- Mentor offshore and junior AI engineers





Required Skills & Experience

- 5+ years of experience in AI / ML

- Very robust proficiency in Python

- Proven expertise in NLP, including:

- Text classification

- Clustering

Hands-on experience with LLMs:

- Prompt engineering

- Evaluation frameworks

- Retrieval-Augmented Generation (RAG)

Good to Have

- Experience with Agentic AI and multi-agent orchestration

- Experience with LLMOps / MLOps in production environments

- Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS)

📌 Senior AI Engineer (India)
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📍 India