Job Description:

Role and Responsibilities:

1. Make outbound calls to parents and make them register for webinars.
2. Assist parents in completing the registration process for the webinar.
3. Ensure parents understand the value and perks of attending the webinar.
4. Follow up with registered parents to confirm their attendance.
5. Provide reminders and troubleshoot any issues preventing attendance, such as technical difficulties or scheduling conflicts.
6. Maintain a high volume of daily outbound calls, adhering to meet attendance targets.
7. Handle inquiries from parents in a professional and courteous manner.
8. Utilize international voice communication skills to engage effectively with parents across various regions.
9. Accurately log call details, outcomes, and s into the CRM system.
10.



Collaborate with the webinar and support teams to resolve parent issues efficiently.
11. Provide suggestions for process improvement based on feedback from parents.

Working Days: Monday to Saturday (saturday can be work from home)
Week off: on Sunday
Timing: 10am to 7pm

What are we looking for?

- Highly developed interpersonal skills
- Excellent Communication skills
- Very self-motivated and goal-oriented

Why should you join?

- Work with founders who have bagged the deal from two Sharks on Shark Tank India
- Experience of working in exponentially growing EdTech Industry
- Growth Opportunities

📌 Customer Support Activation Executive - Mumbai (Santacruz)
🏢 DC Consultants
📍 Mumbai