About The Job:Job Title: Customer Success ExecutiveJob Type: Full-timeCompany: Gigadesk Technologies Pvt. Ltd. ( Greatify.Ai )Location: Teynampet, ChennaiEligibility: Freshers to 2 years of experience in ERP implementation/Customer-facing roles.Company DescriptionAt Greatify.Ai, we are building a next-generation exam platform that delivers measurable academic outcomes at scale. We have powered 300 K+ exams, generated 3 M+ AI-driven questions, and AI-evaluated 50 K+ answer sheets across 15+ universities and institutions. Our platform is transforming assessments with speed, accuracy, and intelligence, enabling institutions to conduct smarter, faster, and more reliable evaluations.Job Description:The Customer Success Executive will manage and support assigned customers, including onboarding recent clients and ensuring a smooth user experience. The role involves handling customer queries, providing platform guidance, conducting training sessions, and maintaining regular follow-ups to improve customer satisfaction and engagement.



The executive will also coordinate with internal teams to resolve issues and support overall customer success.Key Responsibilities:Onboard new customers and guide them through platform setup and usageHandle customer queries and provide timely supportConduct product demonstrations and basic training sessions for usersMaintain regular follow-ups with customers to ensure satisfactionCoordinate with internal teams for issue resolution and supportBuild positive relationships with customers and ensure a smooth experienceGather customer feedback and share insights with internal teamsSupport customers in understanding platform features and workflowsVisit client locations for onboarding, training, or support whenever requiredKey Skills:Good communication and customer handling skillsStrong interpersonal and relationship-building abilitiesBasic problem-solving and coordination skillsAbility to explain product features clearly to customersCustomer-focused and positive attitudeBasic knowledge of MS Office tools ( Excel, Word, Power Point)Ability to manage multiple tasks and customers simultaneouslyPreferred Languages: English, Tamil, Kannada, Telugu & HindiJoin us at Greatify.Ai and make a lasting impact on the Edtech Industry.

📌 Customer Success Executive (Bengaluru)
🏢 Codeyoung
📍 Bengaluru