Job Title: Center Head – Program Operations

Location: Multi-campus (Travel Required)

Department: Academic Operations

Reporting To: Senior Center Head – Program Operations / Leadership Team

Role Overview

The Center Head – Program Operations is responsible for driving the end-to-end success of NxtWave Intensive centers by ensuring excellence in academic delivery, student success, placements, and operational execution. This role leads cross-functional teams, standardizes processes, and ensures consistent student outcomes across all assigned campuses.

Key Responsibilities

1. Operations & Program Management

- Drive end-to-end center operations across assigned campuses.
- Standardize operational processes, SOPs, and playbooks.
- Ensure seamless execution of academic and operational activities.

2. Team Leadership

- Lead Program Managers, BOAs, and campus operations teams.
- Drive accountability through regular reviews and performance tracking.
- Collaborate with Academic, Product, Placement, Support, and Content teams.

3. Student Success

- Monitor attendance, assessments, engagement, and learning progress.
- Implement intervention plans for at-risk students.
- Ensure a consistent and high-quality learning experience.

4. Placement Excellence

- Work with Placement and Training teams to improve placement readiness.




- Track placement metrics and drive student outcomes.
- Build relationships with industry partners and support placement initiatives.

5. Campus Operations

- Ensure smooth day-to-day campus operations and infrastructure readiness.
- Lead student engagement initiatives, events, and community-building activities.
- Maintain operational excellence across all campuses.

6. Performance & Business Management

- Monitor operational KPIs and student success metrics.
- Drive data-based decision-making and continuous process improvements.
- Optimize resource utilization and operational efficiency.

Qualifications

- Bachelor's degree (MBA preferred).
- Experience in Operations, Program Management, or Academic Leadership.
- Robust analytical and stakeholder management skills.
- Proficiency in Google Sheets/Excel and operational dashboards.

Key Skills

- Leadership & Team Management
- Operational Excellence
- Strategic Planning & Execution
- Student Success Management
- Cross-functional Collaboration
- Data-driven Decision Making
- Problem Solving & Ownership

Role Impact

The Center Head – Program Operations ensures operational excellence, enhances student success, and drives placement outcomes while enabling scalable and consistent execution across all NxtWave Intensive campuses.

📌 Centre Operations Manager (Hyderabad)
🏢 NxtWave
📍 Hyderabad