Job Description

Process Manager Roles & responsibilities:

- Ensure the timely event reporting of breaches and incidents and identification and implementation of preventative measures when issues arise
- Working closely with other relevant operations managers to ensure that process risks are minimised
- Carrying out independent quality checks and linking findings into training plans and regular feedback
- Work in full compliance with established processes
- Operating within strict regulatory timescales, agreed business SLAs and confidentiality standards
- Daily workload management, working with Team Manager to identify solutions if any SLA is under threat
- Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation




- Help knowledge management endeavour by sharing process knowledge and best practices within the teams

Functional & Technical Skills:

- Bachelor's Degree in B. Com /BBM or Master's Degree in M. Com/MBA/PGDM
- 6 to 9 years of experience in handling a team of a minimum of 25 members
- Should have worked under DTCC settlements, MO, Corporate Action, Event Processing, Reconciliation and Settlements
- Should have basic knowledge of finance, trade life cycle, investment banking, and derivatives
- Should be valuable with logical and quantitative abilities

📌 Associate Process Manager - CPS Position Services (Mumbai)
🏢 Personiv
📍 Mumbai