JOB DESCRIPTIONJob Purpose

To provide Level 2 technical support for AWS infrastructure and services in a complex, high-availability environment. The role involves supporting day-to-day cloud operations, resolving escalated issues, assisting in large-scale cloud migrations, and ensuring performance, security, and reliability of mission-critical workloads hosted on AWS.

Duties and ResponsibilitiesA- Minimum required Accountabilities for this roleB- Additional Accountabilities pertaining to the roleMajor Challenges
Supporting heavy workloads in a multi-account, multi-region AWS environment.
Ensuring high availability and performance during live migrations or failover activities.
Managing escalated issues across a hybrid cloud or legacy-to-cloud migration setup.
Maintaining compliance, security, and monitoring standards in a dynamic infrastructure setting.
Collaborating across multiple teams (infra, security, application, DevOps) under tight SLAs.

Required Qualifications and Experiencea) Qualifications
Graduation in Computer Science, Information Technology, or a related field.
4 to 5 years of hands-on experience in AWS Infrastructure support or System Administration.

b) Work Experience
Robust experience with AWS core services: EC2, S3, IAM, VPC,



CloudWatch, EBS, RDS, Load Balancers, Lambda, ECS, EKS, ECR, VPC endpoint.
Solid understanding of cloud networking (NAT gateways, route tables, security groups).
Ability to troubleshoot Linux/Windows VMs in AWS.
Experience with scripting and automation using Bash, PowerShell, or Python.
Familiarity with Infrastructure as Code tools like Terraform or CloudFormation.
Knowledge of backup, DR, and cost optimization strategies.
Explicit communication and incident handling skills.
Execute operational tasks: instance resizing, disk expansion, snapshot verification, patching, etc.
Ensure security compliance and policy enforcement via IAM roles, KMS, S3 policies, and encryption.
Maintain detailed documentation including infrastructure diagrams, runbooks, and SOPs.
Participate in incident management and root cause analysis (RCA) for high-severity issues.

Locations - BASIC SECTION
Job Level: GB04
Job Title: Senior Domain Manager - IT, Infrastructure, End User Support
Job Location Country: India
State: MAHARASHTRA
Region: West
City: Pune
Location Name: Pune Corporate Office - Mantri Tier Megapolis

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