Job Description

Role purpose:

People manager with deep expertise in process design, value stream mapping and intrinsic system knowledge on LMS.

The role exists to offer system and process expertise to the internal learning operations team that enable learning service delivery to the markets. The role trains, educates, evaluates & implement continuous knowledge management within the team

Key accountabilities and decision ownership
Implementation of learning processes within SF-LMS / other LMS
Enabling the deployment of global processes through upskilling of the service delivery team
Responsible for ensuring SOPs are created, implemented & updated for all new processes
Ensure that all learning operations KPIs are delivered as per plan for all customers
Act as SPOC & SME between delivery & product teams translating business needs / requirement into product terms & partner with product team to deliver optimum solution
Ensure consistency of service during transitions by overseeing existing process migration




Design develop & implement learning roadmap for current team members
Establish a knowledge management model that evaluates the current & go to state of knowledge within the team and subsequent knowledge management
Ensure all incidents are managed with RCA and logged in the incident management tool and also ensure resolution

Core competencies, knowledge and experience [max 5]:

Essential:
Extensive knowledge of SAP LMS functionalities (e.g. reporting, cohorts, AP etc) to enable delivery of learning operations
Solid expertise / understanding of developing, designing knowledge management methods
Thorough understanding of process mapping as a concept with solid ability to establish processes, deliver value stream mapping, reduce waste and enable a lean process set up
User Experience journey competence, ability to visualise process journeys
Ability to coach and enable performance from team members

📌 Learning And Development Executive Pune
🏢 _VOIS
📍 Pune