Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : PostgreSQL

Positive to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and secure operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational efficiency.

Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.




Contribute in providing solutions to work related problems.
Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
Support junior team members by sharing knowledge and providing guidance on troubleshooting techniques.
Participate in the development and refinement of operational procedures to improve service delivery.
Engage in continuous learning to stay updated with evolving technologies and industry best practices.

Qualified & Technical Skills:
Must To Have Skills: Proficiency in PostgreSQL.
Experience in database performance tuning and query optimization.
Strong understanding of database backup, recovery, and replication techniques.
Familiarity with scripting languages to automate routine database tasks.
Ability to analyze and resolve complex database issues in a timely manner.
Knowledge of database security best practices and access control mechanisms.

Additional Information:
The candidate should have minimum 3 years of experience in PostgreSQL.
This position is based at our BDC7A - SEZ location.
A 15 years full time education is required.

📌 Technology Support Engineer Bengaluru (India)
🏢 Accenture
📍 India