Reporting to the Manager of Engineering, in this role as a SRE Operations Engineer, you will ensure smooth operations of our Customer Identity Cloud at Okta. Working closely with the SRE team, your primary focus will be on ensuring production systems remain operational at all times, while continually setting and achieving long-term operational success for the platform with potential growth opportunities into Site Reliability Engineering.

What you'll be doing
Executes operational work including updating/patching and maintaining the Engineering Service Desk queue
Responsible for ensuring team requests are triaged and/or actioned in a timely manner
Monitors Platform health and take steps to alleviate issues related to deployment and operations
Assist with capacity, performance and scalability testing where required
Escalation point for Platform issues from customer support teams
Execute runbooks and update processes as required
Interface with the SRE team to report core issues, required improvements and new feature requests

What you'll bring to the role




General platform infrastructure knowledge, including high availability / load balancing concepts, routers, firewalls
and storage subsystems
Sound understanding of protocols/technologies like HTTP, SSL, SSH and Kubernetes
Familiarity with a variety of open source technologies and tools like MongoDB, NodeJS
Knowledge of terraform is valuable to have
Familiarity with a cloud platforms like AWS and Azure is desired
Linux fundamentals and knowledge of tools like Datadog are valuable to have
Experience with monitoring and troubleshooting techniques
Ability to communicate clearly with a diverse range of stakeholders across multiple domains
Multi tasking and time management skills

Experience in the following
1+ years in a Cloud Operations role
1+ years in a production environment supporting large-scale, mission-critical applications
Interest and/or an understanding of programming e.g. golang, shell scripting

📌 Sre Operations Engineer Bengaluru
🏢 Okta
📍 Bengaluru