Dear Candidate,

Greetings from Sagility!

We are currently hiring for the position of Senior Specialist – IT Service Delivery. If you have robust experience in IT infrastructure, service delivery, incident management, and team leadership, we would be happy to connect with you.

Position Details
Position: Senior Specialist – IT Service Delivery
Experience: 3+ Years
Qualification: BCA / B.E. / B.Tech / Any Graduate / Master's Degree
Shift: Rotational Shifts (Mandatory)

Key Responsibilities
Manage IT service delivery and ensure high service quality.
Lead and support IT Technicians in daily operational activities.
Handle network engineering, system administration, application troubleshooting, and data cabling.
Perform root cause analysis for incidents and implement preventive solutions.
Manage 2nd level technical support and resolve complex IT issues.
Support IT infrastructure projects and collaborate with the IT Manager.
Monitor information security threats and ensure compliance with IT policies.
Handle IT asset procurement and licensing compliance.
Maintain IT documentation, policies, and standard operating procedures.




Manage internal and external IT audits.
Install, configure, and maintain hardware and software.
Keep systems updated with the latest Windows Operating Systems.
Participate in project implementations, training, and continuous process improvement.

Mandatory Skills
IT Service Delivery & IT Operations
Incident & Problem Management
ITSM / ServiceNow (SNOW) / Ticketing Tools
Network Engineering & Troubleshooting
Windows Operating Systems Administration
Hardware & Software Installation
Information Security & Compliance
Root Cause Analysis (RCA)
Team Leadership
Excellent Communication & Interpersonal Skills
Time Management & Multitasking
Flexible to work in Rotational Shifts

Why Join Sagility?
Opportunity to work with a leading global healthcare services organization.
Exposure to enterprise-level IT infrastructure and service management.
Team-oriented work environment with excellent growth opportunities opportunities.
Continuous learning and professional development.

📌 It Service Delivery Bengaluru
🏢 Naukri e-Hire
📍 Bengaluru