Role & responsibilities

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Job Title: Chat Support Executive
Location: Bangalore
Experience: 02 Years
Employment Type: Full-Time

About the Role

We are looking for enthusiastic and customer-focused Chat Support Executives to join our team in Bangalore. The ideal candidate will be responsible for handling customer queries through chat, providing prompt resolutions, and ensuring a seamless customer experience.

Key Responsibilities
Respond to customer queries and concerns via chat in a timely and skilled manner.
Provide accurate information regarding products, services, and processes.
Resolve customer complaints and escalate complex issues to the appropriate team when necessary.
Maintain high levels of customer satisfaction through effective communication.
Document customer interactions and update records accurately in CRM systems.
Meet defined productivity,



quality, and customer satisfaction targets.
Follow company policies, procedures, and service standards.
Coordinate with internal teams to ensure prompt issue resolution.

Required Skills
Excellent written communication skills in English.
Solid customer service orientation and problem-solving ability.
Basic computer knowledge and typing skills.
Ability to multitask and manage multiple chat conversations simultaneously.
Valuable interpersonal and analytical skills.
Willingness to work in rotational shifts, including weekends if required.

Eligibility Criteria
Any Graduate / Undergraduate.
0–2 years of experience in Customer Support, Chat Support, or similar roles.
Freshers with excellent communication skills are encouraged to apply

Preferred candidate profile

From Retail Industry

📌 Chat Support Executive Bengaluru
🏢 Quess
📍 Bengaluru