We are looking for customer-focused professionals to join our Customer Support team and ensure seamless support for our customers through chat and email.

Key Responsibilities
Handle customer queries through email and live chats
Resolve customer concerns related to orders, deliveries, returns, , exchanges, refunds, and product information.
Ensure all customer queries are responded to within defined SLA timelines.
Follow up with customers to ensure complete resolution and satisfaction.
Maintain a high level of professionalism and customer-centricity in all interactions.
Contribute to improving customer experience by sharing feedback and process improvement suggestions. Non-voice support roles typically focus on chat and email-based customer interactions and issue resolution.

Required Skills
Excellent written communication skills in English
Robust problem-solving and customer-handling skills.
Positive typing speed and attention to detail.
Ability to multitask and manage multiple customer conversations simultaneously.
Working knowledge of MS Office, Google Sheets, and CRM/Ticketing tools.
Customer-first attitude with patience and empathy.

📌 Customer Care Executive Jaipur
🏢 Vaibhav Global
📍 Jaipur