Job Description

Key missions of the position:

Field Service Site Engineer - AMC is responsible for managing Maintenance contracts at designated railway sites with a focus on achieving execution targets, safety of man & Machines, deliver contractual commitments, Customer satisfaction, ensuring reliability of the product & services in strong co-ordination with team & customer.

Responsibilities
Manage & execute Maintenance contracts of the designated site ensuing timely service delivery, delivering contractual commitments and compliance with safety and quality standard.
Resolve customer issues with solid collaboration and ensure customer satisfaction.
Spares & inventory management.
Ensure feedback of field experience at all stages to improve reliability of the products
Periodic reporting of the open points of Customer and follow ups till the action is closed
Manage and execute technical warranty activities including fault diagnosis, component replacement, and Customer NCR closure
Support during the commissioning of the Product/System on train and Locomotive and Support field validation and endurance trials of new components and retrofits. If any in his location
Train and guide site technicians on AMC procedures, documentation, and technical updates.
Maintain safety,



regulatory and contract related documentations at site for audits & renewals.
Ensure adherence to Wabtec safety standards, promote a safety-first culture across the teams
Own Payment collection in coordination with commercial team
Education/Training
Bachelor s degree or Diploma in Mechanical / Electrical / Electronics

Qualified Experience
8+ years of experience in a similar role preferably in railway field with team handling.
Should have a valuable technical understanding of electrical and pneumatic products/ circuits. Relevant rolling stock experience is preferable
IT literate and fully conversant with all Microsoft Office applications
Ready to travel, if required

Key Competences
OVH & Maintenance process understanding
Collaboration & people management
Railway Maintenance Contract understanding
Customer Communication
Safety & Compliance

Languages
English, Hindi, Regional language is an added advantage

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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